Our policies

Shipping

MobilityBatteryUSA orders ship FedEx Ground from Rexburg, ID to addresses in the United States. Lithium batteries ship ground only. Your shipping cost is calculated for your address before you pay. For shipping questions, contact support@mobilitybatteryusa.com.

Returns

MobilityBatteryUSA accepts returns within 30 days of delivery on unused items in original condition and packaging. The buyer pays return shipping. Refunds are issued to the original payment method after the return is received and inspected.

To start a return, contact support@mobilitybatteryusa.com. Lithium batteries must be returned by ground shipping in accordance with the carrier's requirements.

Return address: MobilityBatteryUSA, 275 Stationery Place, Rexburg, ID 83440.

Warranty

All MobilityBatteryUSA batteries come with a 3-year warranty from the date of delivery. For a warranty claim or question, contact support@mobilitybatteryusa.com with your order details and a description of the issue. This warranty does not limit any rights you have under applicable law.

Privacy

MobilityBatteryUSA collects the information you provide, including your name, email, shipping address, order details, and scooter or power chair information. We use this information to process orders, arrange shipping, answer questions, and handle returns and warranty requests. Uploaded scooter, chair, and battery-label photos are used only for fit matching.

Payments are handled by our payment processor when online payments are available. We do not store card numbers. We share only the information needed with service providers that help operate the store, process payments, deliver orders, or match battery fit. We do not sell personal data.

We keep information only as needed to provide these services and meet legal obligations. We take reasonable steps to protect it, but no online service can guarantee complete security. To ask about your information or request access, correction, or deletion, contact support@mobilitybatteryusa.com. Some records may need to be retained to meet legal obligations.

MobilityBatteryUSA, 275 Stationery Place, Rexburg, ID 83440.

Terms

These terms apply to purchases from MobilityBatteryUSA. Please provide accurate order and shipping information. Prices are in US dollars; applicable shipping charges and taxes are shown before payment. Prices and availability may change before an order is accepted. If an order contains a pricing or availability error, we will contact you before proceeding or cancel it and refund any payment received. A saved order request is not confirmation of payment or shipment.

Fitment recommendations, including photo-based suggestions, are guidance rather than a guarantee. Customers should confirm battery count, voltage, tray dimensions, terminals, and lithium compatibility with their scooter or power chair before ordering. A lithium-compatible charger is required.

All batteries have a 3-year warranty as described above. Returns are subject to our 30-day Return Policy above, including the unused-item and original-packaging requirements and buyer-paid return shipping.

To the extent permitted by law, MobilityBatteryUSA is not liable for indirect, incidental, or consequential losses arising from use of this store or its products. Our liability for a claim is limited to the amount paid for the product involved. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.

These terms are governed by Idaho law, subject to any mandatory consumer protections that apply. Questions? Contact support@mobilitybatteryusa.com or write to MobilityBatteryUSA, 275 Stationery Place, Rexburg, ID 83440.